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    Critical Success Factors

  The Kotter Model and tailored interventions were used to drive the following factors found to be critical in the success of complex change initiatives:
· Committed, passionate leadership for which the successful execution of this change is their only agenda
· A common vision and sense of higher purpose, or context, that drives the work
· An established sense of urgency that clearly shows that the pain of changing is less than the pain of staying the same
· A clear sense of interdependence which demonstrates that the people within the organization need one another to be successful
· An individualized approach must be used to achieve buy-in on a one-to-one basis. People and groups evolve, learn and move through the change curve at different speeds and with different catalysts.
· Real participation by the whole, to give everyone in the organization the freedom and focus necessary to extract the best from them
· Effective behavioral coaching and feedback
· Make it okay to have fun – research shows that people with high levels of emotional energy are six times more productive than those with low levels.

What Caused the Individuals Within Facilities to Change?
We polled members of the Facilities organization to identify what factors motivated them to personally change, the following were the top 10:
· The leader’s relentless passion and dedication to the change. (“I changed when John told us that the change wasn’t just part of his job, it was his job.)
· Regular customer interactions
· Empowerment and full inclusion
· Rewards and recognition
· The Guidance and support of the Guiding Coalition
· Having a sense of family/team within Facilities
· Commitment and behavioral example set by the leadership team
· Open and regular sharing and communications
· The tolerance for mistakes and the freedom to take risks
· Communication and education oriented meetings

 Background
 Critical Success Factors
 Kotter’s Eight Step Leading Change Model as Applied to Facilities
 Conclusion