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The Misunderstood Middle Manager
The Misunderstood Middle Manager
Middle Management's Role in 21st Century Organizations
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In the reengineered organization, however, senior managers are relying less and less on middle managers to be the organization’s control system. Information and communications technologies make it easier for those at the top to monitor and control activities directly. In addition, empowerment and cross- functional teams mean that people at operating levels take responsibility for defining their own roles. The emphasis on business processes over specialized tasks vastly reduces the relevance of functional departments and the accompanying managerial hierarchies. Such “stove pipes” gave rise to middle management in the first place, and as the layers disappear, so does the reason for middle managers.
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